Shipping policy
SHIPPING METHOD AND DELIVERY TIME
Orders are dispatched from our facilities in Slovenia (EU) and delivered by FedEx to the desired address. Typically, the orders are shipped within two working days after payment is received, and the customer will be notified of this via email.
If the ordered product is out of stock or the delivery time is longer than the timeframe stated above, the provider will inform the customer without undue delay.
The provider offers delivery worldwide. The contractual partner for delivery is FedEx, which typically delivers packages within the EU in up to 7 business days, while international shipments may take up to 14 business days.
Delivery times may vary depending on the destination country and the carrier’s service conditions. In exceptional circumstances beyond the provider’s control, including but not limited to war, sanctions, export or import restrictions, customs barriers, carrier interruptions, or other force majeure events, delivery to certain countries or territories may be temporarily unavailable or delayed.
If you are not at home or unavailable at the chosen address, you will receive a notification from the carrier in accordance with local delivery practice, and your package will be available for collection or redelivery according to the carrier’s rules in the destination country.
SHIPPING COSTS
The buyer is charged a flat shipping cost of 7€ for deliveries to all countries worldwide. However, orders over 30€ qualify for free shipping.
The applicable shipping costs are clearly displayed to the customer before the order is submitted and before the customer is bound by the contract.
IMPORT DUTIES & TAXES
Prices include VAT where applicable. For deliveries within the European Union, the customer will not be charged additional import duties or customs clearance fees upon delivery.
For deliveries outside the European Union: any import duties, customs fees, or taxes charged by the destination country are not included and remain the responsibility of the customer.
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